Shipping Policy

Thank you for choosing D' Clara. We are committed to delivering your skincare products safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During peak sale periods, product launches, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Metro Cities: 2–5 business days
Non-Metro Cities: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed. Free shipping promotions may be offered periodically and are subject to specific terms and conditions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp, allowing you to monitor the status of your shipment in real time.

Delivery Attempts

Our courier partners typically make multiple delivery attempts before returning a package. Customers are requested to ensure that the shipping address, contact number, and recipient details provided at checkout are accurate and complete.

Delayed Deliveries

While we strive to ensure timely deliveries, D Clara cannot guarantee delivery dates and is not responsible for delays caused by courier partners, natural disasters, government restrictions, weather conditions, or other events beyond our control.

Incorrect Address

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-dispatch.

Undelivered or Returned Orders

In certain cases, orders may be returned to us due to:

Customer unavailable during delivery attempts
Incorrect address information
Refusal to accept the package
Failure to respond to courier communications

If an order is returned to our warehouse, any eligible refund will be processed only after the package has been successfully received and verified by our team. Shipping and handling charges incurred during the shipping process may be deducted from the refund amount.

Damaged Packages

If your package arrives visibly damaged, please contact our customer support team within 48 hours of delivery and provide photographs of the package and product for review.